Everything you need to know

Frequently Asked Questions
Ice Bath FAQs
What are the benefits of ice baths?
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There is a large body of scientific evidence suggesting that deliberate cold exposure, such as ice baths, cold plunges or cold showers, has a number of positive health benefits including;

Elevated energy: Ice baths (cold plunges) can help to boost energy levels and improve alertness and focus.

Physical recovery: Ice baths (cold plunges) can help to reduce inflammation and muscle soreness, making it a useful tool for recovery after physical activity.

Immune support: Ice baths (cold plunges) can help to boost the immune system and may even help to reduce the severity and duration of colds and flu.

Enhanced metabolism: Research suggests that Ice bath cold plunges lead to sustained increases in metabolism..

Improved mood: Ice baths (cold plunges) have been proven to help to improve mood and reduce symptoms of depression and anxiety.

Decreased stress: Cold exposure may help to reduce stress, improve sleep and enhance overall well-being.

How do I set up my ice bath?
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For detailed instructions on setting up your water chiller, please refer to our setup video here

This guide provides step-by-step instructions and illustrations to ensure a smooth setup process for your chiller. 
If you have any questions or encounter any issues during setup, our team is here to help! Simply reach out to us, and we'll provide the assistance you need to get your chiller up and running smoothly.

How long should I stay in my ice bath?
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Research has shown that to enhance recovery you should aim to accumulate 11 min per week in the Ice Bath.

You can either do this all at once (i.e. 11 min straight) or if you’re not used to Cold Water Immersion, you can break it up into shorter durations (e.g. 2 x 5 min with 2 min out of bath inbetween).

We recommend breaking it up into 2-3 minute sessions to start.

It's critically important that you listen to your body and only stay in the tub as long as you feel is right for you. Don't overdo it.

What temperature should my ice bath be?
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This is a very individual based answer.
Generally speaking ice baths are most effective between 5-10 degrees celcius

Where should I set up my Ice Bath?
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Anywhere with an accessible water supply (tap) nearby, and that has a drain to let out the water.

Some suggestions: Front yard, balcony, at a park, on the beach, in your shower.

Are there any safety considerations to take into account?
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Don't use an ice bath if you're pregnant, have heart issues or high blood pressure, are diabetic, have neuropathy or retinal damage, wear a pacemaker, have a history of frostbite, have an open wound, recently had surgery, or have epilepsy or any other health concerns or risks.

How often do I have to replace the water in my Ice Bath?
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Generally we recommend cleaning every 2 weeks or 3 if you are using the tub a few times each week. Our team personally uses their tubs every morning and replace the water every 3 weeks. Additionally, many of our customers are also using pool cleaning products to avoid replacing the water every 2 weeks. This is fine with the chiller also

Sauna FAQs
How does the SaunaPod work?
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The SaunaPod works by heating water to create steam, which increases the moisture and temperature of the air.

How hot does the SaunaPod get?
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The SaunaPod heats usually operates at a temperature of 45-50 degrees celsius. The high humidity can make the temperature feel much closer to 90 degrees

What are the benefits of using the SaunaPod?
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The SaunaPod offers several health benefits, such as improving circulation, aiding in muscle relaxation, reducing stress, helping to clear the sinuses, improving skin health, and promoting better sleep.

It varies depending on the individual, but generally, 15-20 minutes is a good starting point. It's important to listen to your body and step out if you start to feel uncomfortable.

How do I clean it?
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The inside of the heat insulated cover is designed to help prevent mould and bacteria build up. A quick dry & machine washable absorbent sweat mat for the bottom of the sauna is included in every order. After use, we recommended leaving the door flap open to air and wiping down the water vapor on the inside walls

Are the SaunaPod materials toxic when heated?
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The SaunaPod is made of premium-grade polyester with no toxic materials. The SaunaPod's inner and outer material is polyester taffeta, which is a plain weave of polyester fibers. Between the inner and outer is a layer of cotton which is laser pressed together. The fabric was chosen to ensure it is safe.

Can I use it indoors & outdoors?
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The SaunaPod can be used both indoors and outdoors. Although weather-proof, we recommend packing up the SaunaPod and bringing it inside in extreme conditions.

How long should I spend in the SaunaPod?
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It varies depending on the individual, but if you are using the SaunaPod on a more moderate heat level up to 30 minutes is recommended. At higher, more  intense heat, we recommended no longer than 15-20 minutes.  It's important to listen to your body and step out if you start to feel uncomfortable.

What's the difference between steam sauna and dry sauna?
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A steam sauna is high in humidity and has lower temperatures, while a dry sauna is low in humidity and higher temperature.

The steam sauna has many added benefits including

Skin Hydration: Steam saunas are excellent for hydrating the skin. The moisture can open up the pores, helping to cleanse the skin and potentially reducing acne.

> Joint and Muscle Relaxation: The warm, moist heat can be beneficial for relieving tension in the muscles and joints
Deep Sweat:  The high humidity environment causes a deeper sweat which may help cleanse the skin, potentially improving its appearance

Can I use the SaunaPod if I have a medical condition?
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If you have a medical condition such as heart disease, low or high blood pressure, or are pregnant, it's recommended to consult with a healthcare provider before using the SaunaPod.

Can I add essential oils to my sauna?
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Yes, however it is extremely important that essential oils are NOT added to the external steam chamber. This will result in malfunction of the steam chamber.

The oils should only be added to the small circular steam device located inside the sauna tent

How many people can comfortably fit inside the SaunaPod?
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The SaunaPod is designed for one person when seated.

How should I clean the steam chamber?
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After the steamer has cooled down, simply wipe it dry to maintain cleanliness.
Limescale build in the steamer can occur if the steamer is not wiped down after use. Using a solution of water and vinegar to remove those stains is recommended. This can be effective in cleaning and removing residue.

What is the weight limit for the portable chair in the SaunaPod?
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The portable chair in the SaunaPod has a weight limit of approximately 225 pounds or 102 kilograms.

Do you offer returns?
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Of course! Return it within 30 days in sellable condition and you will be refunded in full minus the return postal charge.

If returns are due to faults, sufficient documentation should be sent.

Shipping FAQs
How long will delivery take?
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Your ice bath should deliver within 2-5 business days..

Please know we'll always do our  absolute best to get your order to you in a timely manner.

Is shipping free?
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Yes, shipping is free to the 48 contiguous states only

Can I cancel my order?
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Of course. Cancel your order any time before it is shipped for a 100% refund. If it has already shipped, you can cancel your order for a full refund minus the return postal charge. Email us at support@getvitalplus.com to start the process

Where are my orders being sent from?
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Orders are dispatched from our warehouse in California

Returns and Refunds FAQs
Do you offer returns?
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Yes we offer returns up to 90 days after receiving your VITAL+ product (as long as the product has not been used or damaged and is in its original packaging).

For hygienic and safety reasons, we will not accept returns if the product has been used


If returns are due to faults, sufficient documentation should be sent.

Do VITAL+ products come with a warranty?
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Yes, the VITAL+ Chiller and SaunaPod come with a 1-year full warranty

Warranty Policy - Chiller

If your chiller encounters any such issues within a year from the purchase date, we will repair or replace it at no additional cost.

Warranty Claims:

 Replacement Parts at No Extra Charge: If your water chiller encounters a defect or malfunction, we'll supply the needed replacement parts and instructions for repair without any additional cost. Please be aware, this offer does not cover damages due to regular use, misuse, or accidental handling.

Support and Troubleshooting: Our expert support team is ready to help with any challenges you might face with your water chiller. For assistance, please visit our support page or contact us at support@getvitalplus.com.

WARRANTY
LIMITATIONS 

This Limited Warranty is void if: the Manufacturer or its designated representative determines that the chiller has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the chiller other than in accordance with the instructions contained in the owner’s manual provided with the chiller, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. The chiller owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated representative

 

The limited warranty is also voided if proper maintenance as per the instructions are not kept. This include monthly filter changes, poor water chemistry and maintenance, or other forms of neglect. The chiller's warranty is ultimately voided if 2 months without filter change goes by, or if the chiller is left with stagnant water inside for 6+ months without being turned on.

 

The chiller warranty also do not cover damage caused by freezing conditions.
It is the customers responsibility to not leave the chiller outside in freezing conditions, as this can break the pipes and water tank of the chiller. We always recommend emptying the chiller from water by disconnecting the hoses and tipping it to let water drain out, and thereafter storing it inside in non-freezing conditions until needed again. The purpose of the chiller is to operate in warmer temperatures, to keep your water cold, and there's no need to have your chiller connected to the Ice Bath, when it's freezing conditions outside, as your water will maintain the cold temperatures needed naturally.

DISCLAIMERS 

The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the chiller and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of
the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives. 

Warranty
Policy - SaunaPod

At Vital+,we are committed to ensuring the highest quality and customer satisfaction with our products. We stand behind the craftsmanship and reliability of our portable steam sauna, The SaunaPod, and offer a comprehensive 1-year warranty from the date of purchase. Please read the following warranty policy carefully to understand your rights and responsibilities.

Warranty Coverage: Our warranty covers any manufacturing defects and technical malfunctions for the following components of the SaunaPod: the Steam chamber unit, heat-insulated frame cover, fiberglass frame, bottom sweat mat, and chair.

Warranty Exclusions: The warranty will be void if the customer does not strictly follow the instructional manual provided with the SaunaPod. It is crucial to thoroughly read and follow the instruction manual to ensure proper usage and maintenance. Failure to do
so may prevent the customer from availing the 1-year warranty.

The warranty will also be void if any of the above-mentioned components are broken
or damaged due to mishandling, improper usage, or failure to read and adhere to
the full instruction manual.

Warranty Claims: To make a warranty claim, the customer must provide proof of purchase and notify SaunaPod within the
warranty period. Please contact our customer support team through support@getvitalplus.com
to initiate the warranty claim process.

If a covered component is found to have a manufacturing defect or technical
malfunction, we will either repair or replace the affected part, at our discretion, free of charge.

Limitations: Please note that our warranty does not cover damages resulting from normal wear and tear, misuse, accidental damage, alterations, unauthorized repairs, or any damages caused by factors beyond our control.

Our warranty is non-transferable and applies only to the original purchaser of the
SaunaPod.

Disclaimer

The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of
the Sauna and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for many reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives. 

What is the process of returning the product?
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We offer returns up to 90 days after receiving your VITAL+ product (as long as the product has not been used or damaged and is in its original packaging)

You’ll need the receipt or proof of purchase to make any returns.

To start a return, you can contact us at support@getvitalplus.com

If your return is accepted, you will need to send the product back to us, at your own expense in its original packaging (undamaged, original condition ready for resale).

You can always contact us for any return question at support@getvitalplus.com

General Safety Guidelines
SaunaPod Safety Guidelines
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  1. Read the User Manual: Before using your SaunaPod, thoroughly read the manufacturer's instructions. This will include specific safety guidelines.
  2. Hydration: Ensure you are well-hydrated before entering the SaunaPod.
  3. Time Limit: Limit your sauna sessions to a safe time threshold. Generally, 15-20 minutes is recommended, but this can vary based on individual health and tolerance. Avoid long sessions as they can lead to overheating or dehydration.
  4. Temperature: Start with a lower temperature setting and gradually increase it to a comfortable level. Avoid excessively high temperatures.
  5. Medical Conditions: Consult with a healthcare professional before using your SaunaPod if you have health concerns, such as heart problems, high blood pressure, respiratory issues, or if you are pregnant.
  6. Supervision: It's advisable to have someone nearby in case of discomfort or emergency.
  7. Alcohol and Medication: Avoid using the sauna if you have consumed alcohol or are under the influence of medications that affect your ability to sweat or your sensitivity to heat.
  8. Electrical Safety: Ensure the SaunaPod is properly set up and connected to a suitable power source. Make sure the sauna and its electrical components are dry and free from damage.
  9. Children and Pets: Keep children and pets away from the sauna to prevent accidents.
Ice Bath Safety Guidelines
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  1. Consult a Healthcare Professional: Before starting an ice bath routine, especially if you have health issues like heart disease, high blood pressure, or Raynaud's disease, consult with a doctor.
  2. Acclimate Gradually: If you’re new to ice baths, start with a higher water temperature and gradually decrease it over sessions. Sudden exposure to extreme cold can be a shock to the system.
  3. Enter and Exit Carefully: Get in and out of the ice bath slowly to prevent slips and falls. The body can be numb after an ice bath, increasing the risk of injury.
  4. Stay Hydrated: Drink water before and after the ice bath to stay hydrated.
  5. Avoid Alcohol and Drugs: Do not use the ice bath if under the influence of alcohol or drugs, as they can impair your body’s response to cold.
  6. Monitor Your Body: Pay attention to how your body feels during the bath. If you feel excessive pain, numbness, or distress, exit the bath immediately.
  7. Use in Well-Ventilated Area: Ensure good ventilation in the area where you use the portable ice bath to avoid condensation and moisture-related issues.
  8. Never Alone: Especially for your first few times, have someone nearby in case you need assistance.
  9. Regular Cleaning: Keep your ice bath clean and well-maintained to prevent bacterial growth and ensure a hygienic environment.
  10. Children and Pets: Keep children and pets away from the ice bath setup to prevent accidents.
  11. Know Your Limits: Everyone's body reacts differently to cold exposure. Understand your limits and avoid pushing your body beyond what feels safe and comfortable.